Tier 3 Support Engineer

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Tier 3 Support Engineer

Memphis, TN

Job description:

  • The escalation point for Tier 3 support issues with our mobile apps being escalated from Tier 1 & 2 support staff.
  • Reproduce and confirm problems and issues with mobile apps and reporting such defects to development teams.
  • Troubleshoot problems with the applications, understand how different systems are interconnected.
  • Provide support to tier 1/2 by creating documentation about common problems
  • Provide support to end users, if needed.

Requirements:

  • Excellent written communication and verbal skills, as well as strong listening skills.
  • Possesses strong customer relation skills.
  • Ability to handle multiple priorities.
  • Must speak fluent English;
  • Exhibit excellent reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
  • Have some understanding of databases (SQL/noSQL), API, iOS troubleshooting.
  • Able to quickly learn.
  • Critical thinking ability is a must.

Job ID: 19-00080

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