Tier 3 Support Engineer
- The escalation point for Tier 3 support issues with our mobile apps being escalated from Tier 1 & 2 support staff.
- Reproduce and confirm problems and issues with mobile apps and reporting such defects to development teams.
- Troubleshoot problems with the applications, understand how different systems are interconnected.
- Provide support to tier 1/2 by creating documentation about common problems
- Provide support to end users, if needed.
- Excellent written communication and verbal skills, as well as strong listening skills.
- Possesses strong customer relation skills.
- Ability to handle multiple priorities.
- Must speak fluent English;
- Exhibit excellent reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
- Have some understanding of databases (SQL/noSQL), API, iOS troubleshooting.
- Able to quickly learn.
- Critical thinking ability is a must.
Job ID: 19-00080